Contact Backup BuddyWe're Here to Help.
We're Here to Help.
Get in Touch With Us
Whether you have questions about warranty plans, claim status, retail partnerships, or customer support, our team is ready to assist you.
Customer Support Email
support@backupbuddy.com
Assistance for registered warranty claims & queries
Business Partnership Email
partners@backupbuddy.com
For retail partners, shop onboarding & inquiries
Business Hours
Tuesday-Sunday
9:00 AM – 7:00 PM IST
Send a Message
Let's Start a Conversation
Fill out the form and our support team will respond within 24 business hours. For partnership queries, email partners@backupbuddy.com.
Fast 24-hour response guarantee
Dedicated partnership specialists
End-to-end claim resolution assistance
Backup Buddy Office Location
2B, Ground Floor, Ganesh Bhuvan, Gokhale Society Lane, Parel, Mumbai – 400012Frequently Asked Questions
Got Questions? We've Got Answers.
Everything you need to know about Backup Buddy extended warranty plans & claim process.
Q1What is an extended warranty?
An extended warranty is an additional protection plan that provides repair and maintenance support beyond the standard warranty period. It helps customers protect their products from eligible manufacturing defects and wear-related issues after the original warranty expires, giving them greater peace of mind. Our coverage ensures your footwear and apparel stay in peak condition without unexpected repair expenses.
Q2What products can be covered?
Our warranty services are designed for footwear and apparel products, including shoes, sneakers, sandals, and related accessories. Coverage depends on the selected warranty plan and the participating retail partner. We continuously work with leading brands and retail partners to expand our protection across eligible consumer product lines.
Q3How can I claim warranty service?
Customers can approach the shopkeeper where the product was registered, submit a warranty claim request, and our support team will verify and process the request. Once approved, the product will be repaired or serviced according to the selected warranty plan. You can track the status of your claim in real-time through our partner network or support portal.
Q4Are all damages covered?
Coverage depends on the selected warranty plan. Each plan has specific inclusions and exclusions, so customers should review the policy details before purchasing. Damage caused by misuse or conditions outside the warranty terms will not be covered. Normal wear and tear, accidental damage, and material defects are handled per the terms of your specific tier.
Q5Why repair instead of replace?
Repairing extends the life of products, reduces environmental waste, lowers replacement costs, and promotes sustainable consumption. Our goal is to restore products to excellent condition whenever possible instead of replacing them unnecessarily. By choosing repair, you save money while making an eco-conscious choice that preserves product quality.